Inbound Automation Error

Uptime Impact: 3 hours, 16 minutes, and 39 seconds

That fix is now live! Sorry again to those of you who were unable to configure your inbound mail automations, can't thank you enough for waiting so patiently.

Enjoy the rest of your weekend.

Avatar for Robert Rawlins
Robert Rawlins

Evening folks. As suspected, it was me that broke things late yesterday when I rolled out some "improvements". A fix for the new bug I introduced is on its way and should land in the next 30 minutes.

I'll update you again once everything is running as normal, and then I'll go wash the egg off my face.

Thanks again for being so patient.

Avatar for Robert Rawlins
Robert Rawlins

Sorry for keeping you waiting folks, We noticed a problem with our inbound automation feature today.

Error pages are loading when creating a new inbound mail automation and also when modifying existing ones too.

Meanwhile, any previously created automations will be operating as normal along with the rest of the platform.

I'm pretty sure the update we rolled out yesterday introduced this bug and Robert will be on the case at some point this evening. Hopefully, we can nozzle the bug tonight but either way, more updates will follow.

Avatar for Robin Geall
Robin Geall
Began at:

Affected components
  • Monitoring Automation
    • Inbound Mail