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  • Status Pages

    The page where your notices are displayed to your audience.

  • Management UI

    This is where you login and manage your status pages from.

  • Message Distribution

    Publication of your status notices via Email, Twitter and Slack.

    • Email

      Publishing of status updates to people subscribed via Email.

      • MailChimp

        Email messages distributed through the MailChimp integration.

      • Mailgun

        Email messages distributed through the Mailgun integration.

    • SMS

      Publishing of status updates to people subscribed via SMS

    • Slack

      Publishing of status updates to people subscribed via Slack.

    • Twitter

      Publishing of status updates to your Twitter timeline.

    • Website Plugin
Previous Incidents

[Resolved] Delays to Page Updates and Message Distribution

This incident lasted 24 minutes.
  • Status Pages
  • Message Distribution
  • Email
  • MailChimp
  • Mailgun
  • SMS
  • Slack
  • Twitter
  • Website Plugin
Wed, 21 Jun 2017
10:04:57 UTC

We're seeing delays akin to the ones we had yesterday, where changes to pages may take longer than expected to appear, and message delivery to your audience may be delayed.

Our monitoring was quicker to highlight this after the changes we made, however, we appear to still have a ghost in the machine which is causing the problem.

We're taking a closer look now, I'll update you as soon as we know more.

10:29:21 UTC

Things look to have returned to normal now folks. Thank you so much for understanding - letting you down twice in as many days is embarrassing.

On a positive note, I believe we now know where the issue lay, and we'll be patching this today.

I'll come back to you all once we've got something worked out.

13:46:51 UTC

Following up on this morning's message delays, it seems the main cause of the problem was a bug which meant that reording the components on a page flooded our job queue with lots of unnecessary jobs - causing a bottleneck which led to the delays.

We've just made some changes which should stop this from happening again.

If anyone has any technical questions about this then please let me know, I'll be only too happy to talk you through it.

Once again, thanks for all being so understanding.

[Resolved] Delays

This incident lasted 32 minutes.
Tue, 20 Jun 2017
09:26:09 UTC

Oh-oh, looks like we may have a few issues causing delays folks, we’re going to take a closer look, I’ll update you again shortly.

09:43:56 UTC

We've beefed up the infrastructure responsible for updating the status pages and distributing messages, and things seem to be looking much better now.

We're going to watch things closely for a little while and try to unpick what went wrong so we can prevent it from happening again.

I'll be in touch again shortly when we have some more useful insights.

09:58:43 UTC

After watching for the past 15 minutes I'm happy that things have returned to normal; page updates and message distribution are now as speedy as usual.

I've also made some headway on understanding the cause of the problem and putting together a strategy to prevent it in future. More on that to follow.

Thanks so much to everyone for being so understanding.

No further notices from the past 7 days.