We have monitored the service, and everything is back to normal. We will be continuing to improve our platform and learn from this incident. We appreciate your patience and apologies once again for the inconvenience.

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Nic Coates

Thank you for your patience whilst we identified the issue. The notification queues have now dropped significantly and processed successfully. We are continuing to identify the root cause and will monitor the service for stability.

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Nic Coates

We are currently experiencing delays across all message distributions (email, SMS, Microsoft Teams, Slack and SMS) resulting in notifications taking longer to be delivered. We are urgently investigating and will provide an update as soon as possible. Apologies for any inconvenience this may cause.

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Nic Coates
Began at:

Affected components
  • Message Distribution
    • Email
      • Email by Sorry™
      • MailChimp
      • Mailgun
      • SendGrid
      • Postmark
    • Microsoft Teams
    • Slack
    • SMS
    • Twitter
    • Website Plugin
    • Intercom Messenger App