March 2025

21 March 2025

Minor version upgrade to Ruby

Changelog Devops

Today we made a minor upgrade to the Ruby version we are running, this in itself contains several security patches but also helps us highlight any compatibil...

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20 March 2025

Complete Ended:

Platform-wide framework upgrades

Following our upgrades from last month (https://status.sorryapp.com/history/2025/february/zlda84j6jtaoajgm-rescheduled-platform-wide-upgrades-to-ruby-on-rail...

Status Pages Management UI REST API Monitoring Automation Message Distribution
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1 Days without a notice

18 March 2025

Fixed bug with daylight savings time on date pickers

Changelog Bugfix

One of our Canadian customers contacted us to report that the date pickers on the scheduling maintenance form were not correctly accounting for the recent ch...

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4 Days without a notice

13 March 2025

Fixed a bug when downloading Error and Maintenance pages

Changelog Bugfix

During one of our routine QA sessions, we discovered a bug which prevented customers from downloading Error and Maintenance pages to install on their web ser...

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Minor version upgrades to Ruby on Rails

Changelog

Today we made some minor version upgrades to our Ruby on Rails stack to take advantage of new framework features and security patches. In addition, this upda...

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1 Days without a notice

11 March 2025

Fixed a bug in searching for notices in the UI

Changelog Bugfix

A customer reported that they were receiving 500 errors when trying to search for notices in the UI. This bug seems to have been lying dormant and unnoticed ...

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10 March 2025

Minor version upgrades to Ruby on Rails

Devops Changelog

Today we made some minor version upgrades to our Ruby on Rails stack to take advantage of new framework features and security patches. Unlike our previous pl...

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2 Days without a notice

07 March 2025

Fixed a bug when importing subscribers from Atlassian without per-component subscriptions.

Changelog Bugfix

A new customer has helped us find a bug in our Atasslian import tool that prevented subscribers from being imported if they did not have per-component subscr...

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06 March 2025

Resolved Ended:

Help Centre is down

Uptime Impact: 12 minutes

We have been informed through our monitoring system that the Sorry™ Help Centre (https://help.sorryapp.com) is currently unavailable. You can still reach out...

Help Centre
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Complete Ended:

Routine Cache Maintenance

In addition to our Routine Database Maintenance on March 4th (https://status.sorryapp.com/notices/oohhlj9d8jmyodzl-routine-database-maintenance), our platfor...

Management UI REST API Monitoring Automation Message Distribution
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1 Days without a notice

04 March 2025

Additional auditing on the use of Magic Login Links

Changelog

When subscribers use Magic Login Links to manage their preferences we now keep an audit of their IP Address and User-Agent. This extra data will help the Sor...

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Complete Ended:

Routine Database Maintenance

Our platform provider will perform routine maintenance to our database cluster on March 4th during our agreed maintenance window of 09:00 - 13:00 UTC. We do ...

Management UI REST API Monitoring Automation Message Distribution
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