Monitoring shows substantial outage and the app is unavailable.

Uptime Impact: 1 minute and 32 seconds

Things appear to have been stable for 10 minutes now, so I'm happy that we're out of the woods.

I'm going to mark this incident as resolved, and we'll be back with a follow-up to properly debrief on the timeline of events.

Thanks so much to everyone for their understanding, and I'm sorry that we could not be more reliable for those of your who rely on us. We'll strive to do better.

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Robert Rawlins

This appears to be due to a major outage with one of our service providers, Heroku, who fortunately responded quickly and appear to have things working again.

We're now watching things closely to ensure they remain stable.

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Robert Rawlins

Sorry, everyone, we’re currently offline and customers are unable to access their accounts. The team are on it. More updates to follow.

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Robert Rawlins
Began at:

Affected components
  • Status Pages
  • Management UI
  • Monitoring Automation
    • Inbound Mail
    • Pingdom Sync
  • Message Distribution
    • Email
      • Email by Sorry™
      • MailChimp
      • Mailgun
      • SendGrid
      • Postmark
    • Microsoft Teams
    • Slack
    • SMS
    • Twitter
    • Website Plugin
    • Intercom Messenger App