Help Centre Unavailable

Our monitoring has shown the service to be stable over the past 30 minutes, and the Help Centre remains fully available.

We appreciate your patience while this issue was being investigated and resolved.

Our monitoring, along with confirmation from Help Scout, shows that the issue has recovered and the Sorry™ Help Centre is now available again.

We'll continue to monitor the service and, if everything remains stable, we'll resolve this incident shortly.

Our help centre provider, Help Scout, has confirmed they are currently investigating an issue that is preventing Docs sites from loading.

Support remains available through the in-app beacon or by emailing help@sorryapp.com.

We'll continue to share updates as we receive them. Thank you for your patience.

We've been alerted by our monitoring systems that the Sorry™ Help Centre is currently unavailable.

If you need to get in touch with us, you can still contact our team using the in-app beacon or by emailing help@sorryapp.com.

We're monitoring the situation closely and will share updates as soon as we receive more information from our service provider, Help Scout.

Thank you for your patience.