Potential availability issues due to a DNS outage

We’re pleased to confirm that the DNS provider issue has been fully resolved. Our systems performed as expected during the incident, with traffic seamlessly failing over to our secondary provider. This ensured uninterrupted service for our customers throughout the event. We appreciate your patience and understanding. As always, we remain committed to maintaining robust, redundant systems to minimise any potential impact on our services. If you have any questions or concerns, please don’t hesitate to reach out to me.

Traffic appears to have moved over to the secondary DNS system exactly as designed so we've not seen any impact for customers, everything is operating as normal.

The DNS provider has now acknowledged the issue and implemented a fix, we'll update again once we have final confirmation.

For the past 30 minutes or so monitoring is showing that 1 of our 2 DNS providers is currently experiencing an outage, which may intermittently impact our availability.

Traffic should automatically failover to our second provider, so we hope this won't have too much impact on our customers.

We're investigating further.